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How to select a reputation management solution for your business?

Effectively controlling your company’s online reputation will build consumer trust, attract better talent and increase your profits. Choose a reputation management company that uses white-hat tactics. The price of reputation management services differs from a few hundred to a thousand dollars per month, depending on the strategies.

The following are the tips that will help you find review management software for your business.

  1. Find user reviews that are relevant to your industry and job

To find the most out of reviews, look for those by users like you. By getting reviews relevant to your industry and job, you will trust the reviewer’s look and perspective for more specific and targeted commentary that addresses your needs.

If there are industry or size-specific concerns connected to your software search, people like you reviewing software will likely spread those issues.

When you get to a product page, view all reviews and filter them by company size to find reviews from businesses that are similar to yours.

  1. Identify the common themes in your reviews.

When browsing software reviews, keep a close watch on recurring themes in the comment section. The themes that matter to you will depend on your goals and priorities, but they could include the following:

  • Praise or complaints about the user interface
  • Comments about how easy it is to use
  • Appreciation for or lack of a particular trait
  • Comments on how the software’s is affecting the business
  • Complements or complaints about the vendor’s customer service

If a particular theme is coming up time and again in the user reviews, that is an indicator that you will have a similar experience.

  1. Pinpoint your feature needs using reviews

Take all the time you will require to read through reviews from users like you and note any features they call out as necessary. Use this information to r refine your software feature and requirement needs.

If a type of software is new to you, you will not be aware of all the available qualities. Browse reviews to understand more about what this type of software will do and how others benefit from it.

For products with cost tiers based on the characteristics, you will have access to, reading reviews will help you determine your “must-have” qualities versus those that will be “nice to have.”

  1. Would you mind taking advantage of research based on their user reviews?

Look at the Top 20 reports for your software category and see the products with the highest number of search volumes and online reviews.

Browsing software reviews is a time-consuming affair. If you lack the bandwidth for a deep sense of user feedback, take advantage of research that has already done that assignment for you.

Wrapping up

If you follow these four tips to the latter, you will get excellent and workable review management software for your business. And with the software in place, you will be assured of better ratings and online reviews.

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